Customer Satisfaction

Return & Refund
Policy

At ELECTRO ZEN SERVICES PRIVATE LIMITED, your peace of mind is our priority. We offer a transparent return process to ensure you are always satisfied with your tech purchases.

1. Return Eligibility

• Request within 7 days of delivery.
• Product must be unused with original packaging/accessories.
• Items with broken seals or signs of use are not eligible.

2. How to Return

Email help@electrozen.online with your Order ID and photos. Our Patna team will review it within 24-48 hours and provide pickup or shipping instructions.

3. Refund Timeline

Prepaid: Credited to original method in 5-7 business days.
COD: Refunded via Bank Transfer or Store Credit after inspection.

4. Damaged/Defective

Received a faulty item? Contact us within 48 hours with images/video. We will arrange a free replacement or full refund immediately.

5. Shipping Costs

We cover shipping for defective/incorrect items. For personal preference returns, the customer is responsible for return transit.

6. Exclusions

Consumables (cables, batteries), items damaged by improper installation, and clearance sale items are final-sale and non-returnable.

ELECTRO ZEN SERVICES PRIVATE LIMITED

405, Ambition Business Center, Kadamkuan, Patna, Bihar, 800003

GSTIN: 10AAJCE3979J1ZF

help@electrozen.online

+91 8863800737